Terms, Conditions and Policies

These VIP Dine LTD  and Reserved Terms of Use (this “Agreement”) apply to your access or use of the websites, mobile sites, and applications of, VIP Dine Ltd  and Reserved and the Services, Content, and features (the “Services”) made available by VIP Dine Ltd  and Reserved.

By accessing or using the Services or by clicking “accept” or “agree” to this Agreement, (1) you represent and certify that you are of legal age and not prohibited by law from accessing or using the Services (including, if applicable, purchasing, giving, using, or redeeming any vouchers or gift cards (as such terms are defined herein)).(2) you acknowledge that you have read, understand, and agree to be bound by this Agreement.

VIP Dine Ltd  and Reserved may update or revise this Agreement (including any Restaurants, VIP Dine Ltd and Reserved Policies) from time to time.

You agree that you will review this Agreement periodically.

You are free to decide whether to accept a modified version of this Agreement, but accepting this Agreement, as modified, is required for you to continue using the Services.

You may have to click “accept” or “agree” to show your acceptance of any modified version of this Agreement.

If you do not agree to the terms of this Agreement or any modified version of this Agreement, you must terminate your use of the Services, in which case you will no longer have access to your booking or account (as defined below). Except stated by us, any use of the Services (e.g., the use of the Reservation Services, Waitlist Services, Payment Services, or the purchase of Vouchers or Gift Cards is subject to the version of this Agreement in effect at the time of use.

Part I - Reservation Services

Restaurant Reservations

1. VIP Dine Ltd and Reserved provides platform to the Restaurants (Food Premises Licensees) to receive bookings using our booking tool or booking system systems on their website or online platform.
2. It helps the clients make the booking via available restaurant reservation services (the “Reservation Services”) and waitlist services (the “Waitlist Services”) through the Food and Beverage Outlet website to User for the purpose of assisting User in securing dining reservations or joining a waitlist at participating third-party restaurants (each, a “Restaurant”).
3. In response to a User’s online request for a Restaurant reservation or to join a waitlist through the Restaurant or Bar Sites, VIP Dine connects with the Restaurant’s computerized database of reservations and waitlists, as applicable.
4. The availability of reservations estimated wait time or place in line on a waitlist is determined at the time of User’s query and based on information provided to VIP Dine Ltd or Reserved Booking tool by the Restaurant or Bar.
5. Once a reservation or waitlist request is made by User through the restaurant Sites using VIP Dine Ltd or Reserved, Restaurant or Bar or Food Outlet will provide confirmation of the reservation or waitlist status to User by email or other electronic messages as has been agreed to by User
6. By using the Reservation Services or Waitlist Services, User agrees to receive reservation and waitlist confirmations, updates, modifications and/or cancellations by email or other electronic messages

No-Show Policy

1. VIP Dine Ltd and Reserved is committed to delivering exceptional quality services to Users and Restaurants. To assist us in maintaining a consistently high level of service for the Restaurants and their patrons, Users must cancel any reservations that they will be unable to honor at least 60 minutes in advance of the reservation.
2. You may cancel your reservation via the cancellation link in the confirmation emails or by calling the Restaurant directly.
3. Some Restaurants may require a debit or credit card number to finalize your reservation.
4. In order to use the Reservation Services for these Restaurants, you must provide valid debit or credit card information.
5. To confirm that the debit or credit card information you have provided is accurate, we may place a temporary authorization on your debit or credit card at the time you provide your debit or credit card information. After we verify that your debit or credit card information is accurate, usually within a few days, the authorization will be removed.
6. You may be required to cancel your reservation in accordance with the Restaurant’s cancellation policy, which is disclosed at the time the reservation is made.
7. VIP Dine and Reserved platform uses this debit or credit card information and connects it to the restaurants directly and shall have no liability for any charges made to the debit or credit card account for any failure to cancel your reservation in accordance with a Restaurant’s cancellation policy.
8. By using the Reservation Services, User agrees to receive no-show notifications by email from Restaurant after a report that your reservation was not honoured, whether that was in fact the case.
9. Your Account may be suspended if you are a no-show for four reservations within a 12-month period.

Usage Guidelines

User agrees to use the Reservation Services or Waitlist Services only to book reservations or join waitlists at Restaurants and then honour those reservations or waitlist requests by arriving at the Restaurants on time and ordering and paying for meals.

User further agrees not to book more than one reservation or join more than one waitlist for User’s personal use during any one mealtime (e.g., lunch, dinner, etc.).. Resale or attempted resale of reservations or waitlist spots is prohibited and is grounds for, among other things, cancellation of your reservations, removal from the waitlist or termination of your access to the Services.

Part II – Payment, Gift Card and Other Services

ayment, Gift Card and Other Services

From time to time, VIP Dine Ltd and Reserved may offer additional Services such as payment services made available on the platform for Restaurant Sites (the “Payment Services”), electronic and physical gift cards and gift certificates issued by Restaurants or Food and Beverage Outlets, electronic gift cards and gift certificates issued by participating third-party restaurants (each, a “Merchant Gift Card”) and other services.

Part III – Terms for All Services

Privacy Policy.

VIP Dine and Reserved are committed to helping you safeguard your privacy online. Please review our Privacy Policy for details about how we collect, use, and disclose information in connection with the Services.

Your Account

You may (but are not required to) create an account with VIP Dine Ltd or Reserved or The Restaurant Site (“Account”) in order to use the Reservation Services, Waitlist Services or to purchase, gift, or redeem (as applicable).

However, you must have an Account in order to use the Payment Services. When registering for an Account, you must provide true, accurate, current, and complete data about yourself on the restaurant’s registration form (“Registration Data”).

You also agree to promptly update the Registration Data to keep it true, accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your Account and the information in your Account, and, except as otherwise required by applicable law, you are solely responsible for all use of your Account, whether or not authorized by you.

You agree to immediately notify the individual restaurant used or VIP Dine Ltd or Reserved of any unauthorized use of your Account or any other breach of security related to your use of the Services.

Communications from Restaurants, VIP Dine Ltd and Reserved.

If you use our sites and Services, VIP Dine Ltd , Reserved or the individual restaurant where the booking was made may communicate with you via electronic messages, including email, text message/SMS, or mobile push notifications in accordance with our privacy policy

Technical Requirements.

Use of the Services requires Internet access through your computer or mobile device. You are responsible for all mobile carrier data or text message charges resulting from your use of the Services, including from any notifications provided by the Services.

In order to use the text message-based services, you must maintain an active account with a carrier of electronic communications through mobile devices and you may not use a prepaid cellular phone to access such text message services.

VIP Dine Ltd and Reserved or the restaurant site does not guarantee that the Services will be compatible with all devices or will be supported by all mobile carriers.

You may be required to have JavaScript (or similar technologies) enabled to use the Restaurant Site for using the VIP Dine Ltd and Reserved booking platform, and some features and portions of the VIP Dine Ltd and Reserved Site (including, but not limited to, making, modifying, or canceling reservations) may not be accessible with JavaScript disabled.

Modifications to Services

VIP Dine Ltd , Reserved and the participating restaurant (restaurant site where the booking has been made) reserves the right, in its sole discretion, to modify the Services from time to time and without notice, including, without limitation, by removing, adding, or modifying portions of the Reserved, VIP Dine Ltd and Restaurants, and/or Merchants. Restaurants, VIP Dine and Reserved shall have no liability to you for any of the foregoing actions. If you object to any such changes, your sole recourse shall be to cease using the Services. Continued use of the Services following any such changes shall indicate your acknowledgment of such changes and satisfaction with all the Services.

Intellectual Property Rights and Grant of Rights to User.

The features, information, and materials provided and depicted through the Services are protected by copyright, trademark, patent, and other intellectual property laws.

All text, graphical content, video, data, and other content made available through the Services are provided to User by Restaurant partner of VIP Dine and Reserved or its partners or licensors solely to support User’s permitted use of the Services.

Except as expressly set forth herein, no license is granted to User for any other purpose, and any other use of the Services or the Restaurant Content by User shall constitute a material breach of this Agreement.

VIP Dine and Reserved and its partners or licensors retain all rights in the Services and content any associated patents, trademarks, copyrights, mask work rights, trade secrets, or other intellectual property rights. No license, right, or interest in any trademarks of VIP Dine and Reserved or any third party is granted under this Agreement.

Application License

Subject to the terms and conditions of this Agreement, VIP Dine and Reserved or Restaurant and Bar Partner grants User a non-exclusive, non-transferable, revocable license to use the VIP Dine and Reserved mobile applications, in object code form only, on User’s compatible mobile devices, solely to support User’s permitted use of the Services.

Use Restrictions

The Services and VIP Dine and Reserved Content are offered solely for User’s personal use for the purposes described in this Agreement.

Any and all other uses are prohibited.

Restaurants, VIP Dine and Reserved where the bookings are being made for expressly reserves all its rights and remedies under applicable laws (including state, federal, and provincial/territorial laws).

Restaurants, VIP Dine and Reserved reserves the right, in its sole discretion, to refuse service, terminate Accounts, remove or edit content, cancel reservations, or deny access to the Services.

You agree not to (and not to allow any third party to):

(1) use any deep-link, robot, spider, scraper, or other automatic or manual device, process, or means to access, copy, search, or monitor any portion of the Services or Restaurants, VIP Dine and Reserved Content, except as expressly authorized by Restaurants, VIP Dine and Reserved;

(2) take any action that imposes or may impose (in Restaurants, VIP Dine and Reserved’s sole determination) an unreasonable or a disproportionately large load on the Services or Restaurants, VIP Dine and Reserved’s infrastructure.

(3) utilize any device, software, or routine that will interfere or attempt to interfere with the functionality of the Services;

(4) rent, lease, copy, provide access to or sublicense any portion of the Services or Restaurants, VIP Dine and Reserved to a third party;

(5) use any portion of the Services or Restaurants, VIP Dine and Reserved’s Content to provide, or incorporate any portion of the Services or Content into, any product or service provided to a third party;

(6) reverse engineer, decompile, disassemble, or otherwise seek to obtain the source code or non-public APIs to the Services, except to the extent expressly permitted by applicable law (and then only upon advance notice to Restaurants, VIP Dine and Reserved);

(7) modify any Services or Content or create any derivative product from any of the foregoing;

(8) remove or obscure any proprietary or other notices contained in the Services or Content ;

(9) use the Services or Restaurants, VIP Dine and Reserved’s Content for any illegal purpose; or

(10) publicly disseminate information regarding the performance of the Services or Restaurants, VIP Dine and Reserved Content or access or use the Services or Restaurants, VIP Dine and Reserved Content for competitive analysis or benchmarking purposes.

Although the Restaurants, VIP Dine and Reserved Sites may be accessible worldwide, not all features or services discussed, referenced, provided or offered through or on the Restaurants, VIP Dine and Reserved Sites are available to all persons or in all geographic locations, or appropriate or available for use

Export Control

You may not use, export, or re-export any Restaurants, VIP Dine and Reserved Sites or other aspects of the Services (or any copy or adaptation of the foregoing) in violation of applicable law.

Termination

Restaurants, VIP Dine and Reserved may suspend your ability to use all or any element of the Services or may terminate this Agreement effective immediately, without notice or explanation.

Without limiting the foregoing, Restaurants, VIP Dine and Reserved may suspend your access to the Services if we believe you to be in violation of any part of this Agreement (including any Restaurants, VIP Dine and Reserved Policies). After any suspension or termination, you may or may not be granted permission to use the Services or re-establish an Account, and, where applicable, you may lose access to and be unable to use any accumulated dining points.

You agree that Restaurants, VIP Dine and Reserved shall not be liable to you for any termination of this Agreement or for any effects of any termination of this Agreement.

You are always free to discontinue your use of the Services at any time. You understand that any termination of your Account may involve deletion of any content stored in your Account for which Restaurants, VIP Dine and Reserved will have no liability whatsoever.

Your Representations and Indemnity

You represent and warrant that you own or otherwise control all of the rights to any User Content submitted by you; that all User Content submitted by you is accurate; and that exploitation of such User Content by Restaurants, VIP Dine and Reserved and its other Users, partners, and licensees will not violate this Agreement, cause injury to any person or entity, or infringe any third-party rights (including, without limitation, intellectual property rights and rights of privacy or publicity).

You will indemnify, hold harmless, and (at Restaurants, VIP Dine and Reserved’s request) defend Restaurants, VIP Dine and Reserved, its affiliates, and its and their representatives, agents, directors, managers, officers, employees, and shareholders (collectively, the “Restaurants, VIP Dine and Reserved Parties”) from and against all claims resulting from (1) any User Content submitted by you, (2) your use of the Services, or (3) any breach or alleged breach by you of this Agreement.

Liability Limitations.

EXCEPT AS EXPRESSLY SPECIFIED HEREIN, IN NO EVENT SHALL THE VIP Dine LTD , RESERVED or RESTAURANT PARTNERS HOLDING SITE BE LIABLE FOR ANY INJURIES, LOSSES, CLAIMS, OR DIRECT DAMAGES OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHICH ARISE OUT OF OR ARE ANY WAY CONNECTED WITH

(1) THIS AGREEMENT (INCLUDING ANY CHANGES THERETO),

(2) ANY USE OF THE RESTAURANT, RESERVED AND SITES, SERVICES, THE WEBSITE CONTENT, OR THE USER CONTENT,

(3) ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO, THE USE OR INABILITY TO USE ANY COMPONENT OF ANY OF THE SERVICES), OR

(4) YOUR VISIT TO ANY RESTAURANT OR THE PERFORMANCE, NON-PERFORMANCE, CONDUCT, OR POLICIES OF ANY RESTAURANT OR MERCHANT IN CONNECTION WITH THE SERVICES. IN ADDITION, YOU SPECIFICALLY UNDERSTAND AND AGREE THAT ANY THIRD PARTY DIRECTING YOU TO THE VIP Dine LTD AND RESERVED SITE BY REFERRAL, LINK, OR ANY OTHER MEANS IS NOT LIABLE TO USER FOR ANY REASON WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DAMAGES OR LOSS ASSOCIATED WITH THE USE OF THE SERVICES OR THE RESERVED/VIPDINE CONTENT.

Restaurants, VIP Dine and Reserved IS NEITHER AN AGENT OF NOR OTHERWISE ASSOCIATED WITH ANY RESTAURANT FOR WHICH A USER HAS MADE A RESERVATION, CLAIMED AN OFFER OR PROMOTION, OR PAID A BILL USING THE PAYMENT SERVICES OR ANY MERCHANT THAT ISSUES A MERCHANT GIFT CARD. IFYOU ARE A RESIDENT OF THE UNITED KINGDOM OR EUROPEAN UNION, THE LIMITATION OF LIABILITY IN THIS AGREEMENT SHALL NOT APPLY TO ANY DAMAGE ARISING FROM OUR WILLFUL MISCONDUCT AND GROSS NEGLIGENCE, NOR SHALL IT APPLY TO DAMAGE FROM INJURY TO LIFE, BODY OR HEALTH. IF THE DISCLAIMER OF DIRECT DAMAGES ABOVE IS NOT ENFORCEABLE AT LAW, EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THE GIFT CARD TERMS, YOU EXPRESSLY AGREE THAT OUR LIABILITY TO YOU (FOR AY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION) WILL AT ALL TIMES BE LIMITED TO FIFTY GREAT BRITISH POUNDS (£50).

You and Restaurants, VIP Dine and Reserved understand and agree that the disclaimers, exclusions, and limitations in this Section 19 and in Section 20 are essential elements of this Agreement and that they represent a reasonable allocation of risk. In particular, you understand that Restaurants, VIP Dine and Reserved would be unable to make the Services available to you except on these terms and agree that this Agreement will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose.

Choice of Law.

It is agreed that any disputes should be settled in United Kingdom and England Laws.