This policy outlines how we aim to achieve this and includes the information collected when:
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
Our registered address is: 4 Beeches Way, Horsham. UK. RH12 0AD.
The head office address is: 4 Beeches Way, Horsham. UK. RH12 0AD.
We collect information from you:
when you make a booking.
when you visit a restaurant (preferences, allergies etc.).
make an enquiry.
when you sign up to marketing emails.
What type of information is collected from you?
You may be asked to submit personal information about yourself when you make a booking. We will collect this information so we can fulfil your booking request and you may dine at our venue.
When you make a booking:
VIP Dine Ltd., 4 Beeches Way, Horsham. UK. RH12 0AD collects information such as:
When you access our sites:
There is “Device Information” about your computer hardware and software that is automatically collected by VIP Dine Ltd. 4 Beeches Way, Horsham. UK. RH12 0AD. This information can include:
If you use our website, we may receive your generic location (such as city or neighbourhood).
You may submit your CV if you’re interested in working for us to email@example.com – This information may include:
We will use this information to assess your application. We may also keep it in our records for future reference. Please get in contact if you would no longer like us to hold your records firstname.lastname@example.org
At various times, we will be obliged to ask you, as an VIP Dine Ltd. customer, for information about you and/or members of your family, such as:
We use your information in a number of different ways; primarily to fulfil a contract and also provide excellent service to our customers— what we do depends on the information. The section below sets this out in detail, showing what we use the information we collect for.
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
For reservations taken through DesignMyNight software, your data will only be stored in the UK.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Preferences & Interests
To enhance and personalise a guest’s stay with us and improve the services we offer
Comments & Feedback
To collect information to improve our services and monitor customer experience.
You have rights relating to your personal information:
The right to be informed about how your personal information is being used (like this notice)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to stop direct marketing messages, and to withdraw consent for other consent-based processing at any time
The right to request that we transfer or export elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us. Details are in the Contact Us section at the end of this document.
We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting.
We’ll also hold on to your information if reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We may also keep hold of some of your information as required, even if it is no longer needed to provide the services to you.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at email@example.com.
You have a right to request a copy of the personal information that VIP Dine Ltd. holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: firstname.lastname@example.org.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (12 months):
VIP Dine Ltd. takes data security seriously, and we use appropriate technologies and procedures to protect personal information and safeguard and secure data collected through our Site.
We have measures in place to protect against accidental loss and unauthorised access, use, destruction, or disclosure of data
We place appropriate restrictions on access to personal information
We implement appropriate measures and controls, including monitoring and physical measures, to store and transfer data securely.
We would like to send you information about products and services of ours and other companies in our Group which may be of interest to you. If you have consented to receive marketing, you can still opt out at a later date.
You have the right, at any time, to stop us from contacting you for marketing purposes or giving your information to other members of VIP Dine Ltd.s. If you no longer wish to be contacted for marketing purposes, please click here.
Our marketing is managed by a third party.
There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing, these cookies will remember your preferences (like your language or location), so we can make your experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.
Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services.
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
We may share your information (such as meal or seating preferences and special occasions) with other restaurants in the same restaurant group. This is to enhance the hospitality experience that we VIP Dine Ltd.
In addition to providing, you with more customised service, we may, as permitted by applicable law, share your information with our restaurant affiliates to support operations, such as to perform analytics, tailor marketing to you, support a loyalty program that you have chosen to participate in, and improve services.
For more information, please feel free to contact us at: (email@example.com)
Or if you’d like to, you can write to us at:
VIP Dine Ltd. – Data Protection
4 Beeches Way